The report Freedom or Hate? Examining the Accountability of Social Media Platforms in the Spread of Hate Speech Against Vulnerable Groups in the 2024 Indonesia Election discusses critical issues related to hate speech on social media, particularly in the context of Indonesia’s elections, and the crucial role of social media platform accountability in maintaining content quality and safety.
Social media platform accountability is a crucial issue that affects the effectiveness of content moderation, especially in addressing hate speech. In the digital era, social media platforms like Facebook, Instagram, and TikTok have become key arenas for public discourse, influencing political, social, and cultural dynamics globally. With internet penetration in Indonesia reaching 79.5% in 2024, access to social media has expanded, but this has also brought serious challenges, particularly concerning platform accountability in content moderation.
These platforms often face criticism for a lack of transparency in content moderation policies, the effectiveness of algorithms, and responsiveness to complaints. Unclear policies, misidentification by algorithms, and a lack of transparency and accessibility in complaint mechanisms are significant problems that hinder the handling of hate speech against vulnerable groups, including LGBTIQ+ individuals, women, indigenous peoples, Chinese ethnic communities, followers of Shia and Ahmadiyya, and people with disabilities.
Read and download this report Freedom or Hate? Examining the Accountability of Social Media Platforms in the Spread of Hate Speech Against Vulnerable Groups in the 2024 Election here.
